1. Scope and mandatory rights
This policy applies to BS Booster digital boosting services.
2. Service start
Order processing may begin after payment is confirmed and the information required for the order is available. Processing may include account verification, login, session preparation, hosted-resource allocation, account setup, queue handling, preparation for gameplay, gameplay and trophy progression.
If capacity is available, active boosting may begin immediately. Otherwise, the order may remain in the service queue until capacity becomes available.
3. Cancellations and refunds
Cancellation and refund requests are reviewed based on the status of the order, services already performed, payment status and applicable law.
Completed or consumed portions of the Service are normally non-refundable except where applicable law requires otherwise. Contact BS Booster support if you need an order reviewed.
4. Completed service
A completed trophy target, delivered trophy progress, elapsed Day-Based service time or other fully performed portion of the purchased Service is normally final and non-refundable except where applicable law requires otherwise.
A later game update, season reset, matchmaking result, trophy loss after delivery, account change or customer action does not turn previously completed service into unperformed service.
5. Customer-side and third-party causes
Incorrect account information, changed or lost account access, failure to provide a required login code, unauthorized account submission, simultaneous customer activity that prevents delivery, customer-requested pauses, unsupported targets, game maintenance, global outages, matchmaking or balance changes, season resets, publisher security checks, account actions or other events outside BS Booster’s reasonable control do not automatically create a refund entitlement for service already delivered.
Where practical, BS Booster may pause, resume, extend or re-perform affected service while the issue is resolved.
6. Service interruptions
If delivery is interrupted by a verified BS Booster-side issue, BS Booster may first attempt to resume, re-perform, extend or otherwise cure the affected service. Any cancellation or refund request relating to the interruption is reviewed under this policy and applicable law.
7. Trophy and Day-Based orders
For trophy-based orders, delivered progress may be verified using trusted order and account records. Later trophy losses do not normally reduce the amount of service already performed.
For Day-Based Boosting, time already made available and used or elapsed after the service period begins is normally consumed service. Temporary interruptions may be handled by resuming or extending the affected service where practical.
8. Duplicate or incorrect payments
Duplicate or incorrect charges are reviewed after payment verification. Where a payment error is confirmed, BS Booster will handle the correction as required by the applicable payment rules and law.
9. Fraud and abuse
We may refuse, pause or cancel service associated with a stolen account, unauthorized payment method, false ownership claim, abusive use of Customer Control, deliberate circumvention of service limits or other suspected fraud. We may preserve records reasonably needed to investigate or respond to suspected abuse.
10. Refund processing
If a refund is approved or legally required, it is normally returned through the original payment route where technically supported. Processing time depends on the payment provider, bank, card network or blockchain network and may continue after BS Booster has issued the refund.
11. Evidence and disputes
Order reviews may consider payment status, service start time, submitted targets, trusted account snapshots, delivered progress, hosted-session records, service interruptions and support communications.
If a payment dispute or chargeback is opened while an order is active, further delivery may be paused while the payment is reviewed. Relevant order, delivery and communication records may be provided to the entity administering the dispute. Nothing in this section restricts a non-waivable legal or payment-dispute right.
12. Contact
For a cancellation, refund or payment review, contact billing@bsbooster.net or support@bsbooster.net with enough order information to identify the purchase.
Do not send one-time verification codes, full card information or unnecessary passwords in a support request.